iSchool Zambia Ltd Job Vacancy Repair Technician -
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iSchool Zambia Ltd Job Vacancy Repair Technician

iSchool Zambia Ltd  -  Lusaka,    Closes: July 21, 2018

Engineering / Construction

Job Description

Responsibilities:

  • Complete all works as assigned to maintain high quality repairs of iSchool educational
    products
  • Ensure proper operation of assigned items
  • Interact with Call Centre, retail store personnel, third party repairers and manufacturers in
    support of repair and product support needs
  • Maintain the quality of work and technical skills
  • Maintain productivity requirements as assigned
  • Work with Customer Service Supervisor to respond to client’s requests for updates on the
    status of their jobs and keep the communication channels open to ensure information is
    accurate.
  • Ensure compliance with company policy and product service best practice routines.
  • Examine projector or tablet unit or any other iSchool -equipment and observe operation until
    an initial suspicion is developed to open up the unit and perform further checks using
    electronic hand tools and prescribed testers
  • Ensure that all pertinent repair and testing tools and appliances are in proper working
    condition
  • Determine parts to be replaced and provide cost estimates to the Call Centre and retail stores
    prior to starting any work
  • Assist Warehouse department as and when demand dictates the need for additional resources
  • Liaise with IT department on possible works needed to be done on office equipment and also
    understand office network setup.
  • Coordinate with IT department in trouble shooting all software issues from both internal or
    external customers
  • Any other business assigned to you by your supervisor
All interested applicants must submit their CV’s to recruitment@ischool.zm







Posted on July 11, 2018
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